Need A Little Template Help?

 I’m happy to offer free email support for any questions that relate to the template, installation and design files.

Please read the FAQ’s before you submit a ticket - you might find the answer there.

For any other questions, including - general Squarespace questions, modifications, coding or software issues please contact Squarespace Support here.

Submit a Support Request

Need some help with the template you purchased, installation or the design files?

You can submit a support ticket here. I’ll be in touch within 48 hours Mon-Fri 9am-4pm (Australian EST).

Make sure to read the FAQ’s and Policies before using this form.
For general Squarespace support please contact Squarespace directly here.

FAQ’s

  • What platform can I use these templates on?

    All of the templates on this website are built and designed exclusively for Squarespace.

  • What happens after I purchase a template?

    Within a few minutes of purchase, you'll be emailed a PDF with instructions on how to prep for your Squarespace template. Within 2 business days, your new template will be installed on your Squarespace account.

    ** Please note: Make sure to give me the full 48 hours before you contact me. I may live in a different time zone than you and as much as I'd love to be able to replicate myself, I haven't been able to yet :) **

  • Do I need to purchase anything else?

    You'll need a Squarespace subscription. Plans start from $12USD a month. Here's the full pricing from Squarespace >> View Pricing here

    Depending on your template, you may also need access to a Pro Canva account. You can get a free Pro trial for 30 days.

  • I've never built a website before, will these templates work for me?

    Yes! You're exactly who I've designed these for. These templates are installed on your account automatically and I provide you with video tutorials that walk you through, step by step, how to customise and build out the template to make it yours.

  • Can I customise this template for my business?

    All logos, photos, graphics, text, colours and fonts are customisable for every template. You can keep the template as is or change it to match your branding. I provide you with step by step video tutorials that show you how to customise further, so it's up to you exactly how much you want to change.

    Please check each individual template page for more specifics on a particular template.

  • How long will this take me to set up?

    That's really up to you. It could take you a few days or a few weeks, depending on how much time you can dedicate each day to build out the template.

  • Do I need to know any coding?

    No. All the templates are built utilising Squarespace's built in design tools which means that you don't need to know any code to edit or maintain your website.

  • Can I add a shop to my template?

    Yes, Squarespace offers an e-commerce ability to sell services, gift cards, digital products and physical products via your website.

    You may want to adjust which pricing plan you are on if you choose to add a shop as Squarespace takes a commission on some plans. You can view their pricing plans here >> View Pricing here

  • What support do you offer?

    I offer 30 days of free email support after purchase for any questions that relate to the template, installation and design files.

    You can submit a support ticket here >> Submit a ticket

    For any other questions, including - general Squarespace questions, template modifications, coding or software issues please contact Squarespace Support here >> Contact Squarespace Support

  • What if I already have a live Squarespace website?

    These templates are installed as a completely new website in your account, which means you aren't able to automatically export any of your content including: blog posts, photos or products across to the new site.

    If you want to keep your existing website, you'll need to purchase a 'Template Installation' in addition to the template.

    A 'Template Installation' is when I'll manually go into the backend of your existing website (you can add me as a contributor) and build out the template by hand for you, so that you can keep using your existing site.

    If you're happy to start a completely new website and transfer the content over to the new website yourself then you don't need to purchase a 'Template Installation'.

  • Do I need to purchase a 'Template Installation'?

    Only if you have an existing live Squarespace website that you would like to keep instead of starting a brand new website. You can add an installation to your template purchase here >> Template Installation

  • How does a 'Template Installation' work?

    You add me as a contributor on your account and I built out the new template in your existing website by hand so you can keep your existing account.

    As the installation most likely involves changing your Squarespace template and design settings, I put up an 'Under Construction' page first before I do any work. I then move all of your existing pages into the 'unlinked' section for safekeeping and build out the purchased template pages on your site.

    Template Installations are limited to building out the template only. I do not transfer any of your content into the template. Read more about the Template Installation process here >> Template Installation

  • Which version of Squarespace do your templates work on - Squarespace 7.0 or 7.1?

    Please check your specific template page to see which version of Squarespace the template works on.

  • What's the difference between Squarespace 7.0 & Squarespace 7.1?

    Squarespace 7.1 is the newest version of Squarespace that was released to the public late last year.

    Squarespace 7.0 is the previous version, that is still available to use. Version 7.0 is still a bit more robust in terms of features and being able to adjust things (design-wise) than 7.1, as not all features have been added to Squarespace 7.1 yet.

    Both versions are in use and supported by Squarespace.

  • What is your return policy?

    Due to the digital nature of these templates, all purchases cannot be returned and are strictly NON refundable. If you aren't sure whether a template will work for you, please get in touch via email or the support page BEFORE purchasing.

    Please check each individual template page for more specifics on a particular template before you purchase it.